When shopping at Rosmunde.com you accept the terms and conditions stated below.
Rosemunde offers 30 days return policy on purchases from our web shop valid from the day you receive your purchase. Do you want to make use of the right to return simply fill in the return form and send the package to:
Att.: Webshop Customer Service
DK – 2950 Vedbæk
Your purchase must be returned unused and in the same condition as when received for a full refund. You are responsible for any loss of sales value as a consequence of handling the purchase in a way that reduces the sales value. Returns must be returned with hangtag, in original packaging and with a copy of the invoice. Defective or damaged items do not have to be returned with its original packaging and hangtag.
The return of goods is at your own expense and responsibility. We recommend that you send back the package with insurance and track and trace.
We will make refund not later than 14 business days after the day we receive back the package from you. Depending on the issuing bank and/or billing cycle. Unfortunately we cannot refund your original shipping charges.
Rosemunde gives a two years warranty for all our items purchased on the Rosemunde web shop. The warranty means that you as a customer can complain about items, which have faults and imperfections within two years from date of purchase provided that these are not caused by improper use of the item. We will refund reasonable shipping costs that you may have in connection with the return of a claim if the claim is justified.
For claims, defects or loss of delivery, please contact customer service by e-mail or by phone email@example.com +45 39 64 01 90.
European claims system. Click here
At any misuse Rosemunde reserves the right to cancel orders and/or user accounts. The same applies to pro forma orders/purchase and in cases of harassment.
This website is provided by Rosemunde on an “as is” and “as available” basis. Rosemunde will not be responsible, expressed or implied in regard to use of this website or the information, content, materials or products included on this website. You agree that use of this website is at your own risk.
If you as a costumer had a problem with something you´ve bought online and want to complain about it, please contact Online Dispute Resolution http://ec.europa.eu/consumers/odr/ which provides information about your options for an alternative dispute resolution procedure of your complaint.
You can only use the Online Dispute Resolution if you live in EU. In relation to your complaint please insert our e-mail address firstname.lastname@example.org
If the package is not delivered to you or delivered incorrectly, we have 10 days to find the package. However, a case is also assessed individually, so we may consider that you as a customer must have refund or sent a new package immediately while we wait for the insurance case to be decided. These cases occur very rarely.