INTERNATIONAL DELIVERY TIMES & COST
We strive to ensure a fast worldwide delivery. All international orders are shipped via GLS, DHL or UPS. For all European destinations, we aim to deliver your order within 1-6 working days.
To most countries we offer free delivery when you buy for more than 80 EUR. Delivery on orders below 80 EUR costs from 5 EUR and up. The easiest way to find your delivery price is to add a product to the basket and enter your delivery country. Then you can see the delivery price on checkout. The most standard shipping price in Europe goes from 5 - 20 EUR on orders below 80 EUR.
*THE FAROES, GREENLAND AND ICELAND
If you wish to order from our webshop to the Faroe Islands, Greenland or Iceland, we offer you free shipping on purchases over DKK 1,500. Purchases under DKK 1,500 from the Faroe Islands, Greenland and Iceland cost DKK 250 in freight and delivery. Expected delivery time is 1-3 weeks depending on your exact location.
DELIVERY DURING CHRISTMAS
You can order your Christmas presents until December 18th by Midnight. All Christmas gifts can be exchanged until January 2nd the following year.
TAXES & DUTIES
If you are ordering from a country outside of Europe it's possible that you will have to pay extra for taxes. As the recipient, you are liable for all import duties, customs and local sales taxes levied by the country we are shipping to; payment of these is necessary to release your order from customs on arrival. As we are unable to advise you of the exact amount, we will always seek your confirmation by email prior to dispatching a DDU order. Please look out for this email to ensure timely dispatch of your order.
Taxes and duties are calculated according to your shipping destination and itemized on the Order Summary page.
Local VAT will be applied to all EU destinations
Most countries are shipped to on a DDP (Delivery Duty Paid) basis, which means that all relevant import taxes and duties will be included in the product price.
All EU countries are shipped to on a DDP (Delivery Duty Paid) basis.
TAXES TO CUSTOMERS IN UNITED STATES
You can shop for up to 650 EUR before you will have to pay extra tax on orders from our webshop. Delivery time to the United States is about 2-4 days.
Before we can dispatch your purchases, we may need to confirm your details with your card issuer. We will do our best to keep delays to a minimum.
Our delivery time starts from the moment an order is accepted and includes a 24 hour period where your items will be processed and dispatched by our warehouse. Please note this can take longer during our busy periods when it may take up to 48 hours for shipments to be dispatched.
We work closely with our shipping partner to minimize the potential impact of custom delays on our international customers.
|The United Kingdom (UK)||2-4 days|
|The United States (US)||2-4 days|
|Greenland + Iceland||1-3 weeks|
|Faroe island||1-3 weeks|
|New Zealand||6 days|
|Other countries||2-6 days|
Note: Rosemunde does not ship to Australia from the first of July 2018 due to new national laws in Australia.
RETURN OF BUY
If you regret your purchase, you must not only refuse to receive the package. In this case, you must clearly give Rosemunde notice on email info (at) rosemunde.dk that you have decided to regret your purchase. If you do not give notice to Rosemunde, you will be charged a fee corresponding to the price that the carrier takes for the return to Rosemunde's warehouse. When you decide to cancel a purchase, you will be refunded the money for the shipment to your address. However, you have to pay for the return to Rosemunde.
Please note that Rosemunde is not obliged to repay the money to customers before Rosemunde has received the customer's notification of cancellation, even though an uncollected item has been returned to the company.
DELIVERY TO PARCEL SHOPS & BOXES
If your package is for pickup in a parcel shop, you are responsible for getting it picked up. If you do not get the package within the deadline, the package will usually be returned to Rosemunde's warehouse, and you must pay for the shipment which will be charged through your refund for the goods.