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✓ Free delivery from 85 EURO ✓ Delivery: 1-5 days ✓ 14 days return

✓ Free delivery from 85 EURO ✓ Delivery: 1-5 days ✓ 14 days return

Claims

Returns Exchange Claims

 


Rosemunde gives a two-year warranty for all our products purchased on the Rosemunde online webshop. You can return products which have faults and imperfections within one year from date of purchase provided that these are not caused by improper use of the product. When discovering faults or imperfections claims should be brought to us without any unnecessary delay. We will refund reasonable shipping costs related to returning the product. You will need your order number in order to make a claim at Rosemunde.

How to make a claim through Rosemunde.com

  1. Send an email to info@rosemunde.com (Att: Claim) and attached one or more photos of the issue with the product. Also, enter your order number. Your order number is used as proof of content.

  2. Rosemunde will send a free return label to your email. If you can not send a photo of the issue, you as a customer must pay for the return costs until Rosemunde can approve the issue.

  3. Download and fill the return slip here >>

  4. Pack your return slip in the package with the products you are going to return.

  5. Place the return slip on the package and ship it from your local post office. The package will be shipped with UPS.

  6. When Rosemunde receives your return package, we will refund your money or exchange the product.